The Sales Manager,
Sparks Electrical Suppliers Ltd.,
13 South Street,
Southampton.
Dear Sir,
On Tuesday you sent one of your fitters to install the
dish-washing machine we purchased from your company
recently. Although you had assured us that we would not
have to pay extra for installation, your workman told us
that we had to have a new tap and various electrical
fittings before he could connect the machine up.
Naturally we had to take his word for it, and we told
him to carry out the necessary work.
The bill he presented us with afterwards seemed
exorbitant, so we went through it and checked the prices
of the items. We found that elsewhere the identical
articles were little more than half the price he had
charged us. Moreover, we have since discovered that we
need not have had a new tap at all.
We trust, therefore, that at your earliest convenience
you will send another man to exchange the new tap for the
old one again. We also hope that, after examining the
enclosed bill carefully, you will see fit to reduce the
prices considerably, as well as to deduct the price of
the new tap.
Yours faithfully,
Mrs. C. Jones
